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0333 188 2177

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efficiency,
empowerment
& economics

CCPro™ is a cloud-based, comprehensive, agile, and cost-effective contact centre solution which combines telephone technology with a robust data-based heart.
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About CCPro™

CCPro™ was born out of client demand and has been built to provide the core functionality that our clients need to run their contact centres.

CCPro™ is a Contact Centre as a Service (CCaaS), it’s hosted, scalable and constantly updated. CCPro™ has entered the market as a solution to provide greater efficiency in agents’ work schedules, to empower them to do their job in an effective and efficient manner and to be able to perform the required tasks at an affordable level of  investment.

CCPro™ provides a data-driven positive experience to Agents, Management and Stakeholders with a system which is efficient in its operation, empathetic to agents, provides comprehensive management information and remains affordable.

CCPro™ embraces six principal qualities:

  • Data-driven - to provide quality information.
  • Comprehensive communications - to enable dialogue with customers on their terms
  • Cloud-based - to provide scalability and flexability.
  • Cost-effective - to make it affordable from the smallest of contact centres to the largest.
  • Great experience - for employees (EX) and customers (CX)
  • Reporting - meaningful and flexible ​

Above all CCPro™ enables your clients to communicate with you, and you with them on the terms that they want to, making this a conduit for a truly customer-centric service.

CCPro™ can be used in its standard format or tailored to meet your specific and individual needs

CCPro™ has been designed to be a comprehensive contact centre solution which, while delivering a great resource, won’t be taking chunks out of your hard-earned, highly pressurised margins.

CCPro™ seen through
three perspectives:

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Connectivity

CCPro™ telephony communicates through SIP channels. We can provide SIP trunks within in the price of our service (subject to conditions) with as many channels as required or if you already have the capacity in place, we can utilise your existing connectivity.

Utilising our SIP trunks enables free calls to UK landlines and Mobiles, enables remote working and importantly provides fraud prevention

CCPro™ utilises WebRTC (Real Time Communication) to enable:

  • Peer to Peer communications between your browser and your customer's browser or smart phone.
  • It is highly flexible and enables plug-ins and is supported by multiple platforms.
  • All traffic is encrypted for secure communications giving you the reassurance that your communications are private and safe.
  • It supports high quality audio and video.
  • It reduces operational costs and enables us to deliver a highly cost-effective service to you.
  • Connect our softphone from any location in the world to enable complete versatility in working, International labour planning and disaster recovery.

Bespoke Development

We recognise that some businesses have individual requirements driven by a multitude of varying factors.

As a CCaaS development the great news is that you can have your own iteration of CCPro™ developed to your exact needs which might include:

  • Your own branding
  • Integration with your CRM
  • Integration with any other software
  • Software amendments to meet the exact requirements of your business
  • Integration with Apps

Subject to any required licences or permissions

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CCPro™ is a hosted (CCaaS) contact centre solution which is designed to be simple to use, cost effective and rich in functionality. CCPro™ can be integrated into many solutions and, where required, can be developed to meet your individual commercial needs

Speak to us on:

0333 188 2177

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CC PRO LIMITED
Company registration number 10708963
Greenacre Court, Station Road, Burgess Hill, England, RH15 9DS