Agents are the most important part of a communications centre, they are the heart, the soul and the engine of your business, maintaining and boosting their effort is fundamental to success.
It is imperative to provide your agents with an environment to do the job. Technology is critical in providing them with the tools, the information, and the structure to efficiently provide a first-class service.
Technology must be simple, easy to use and informative to assist in the delivery of the service levels that you inevitably expect.
We have all come across highly sophisticated technology that sits under-utilised and unloved. CCPro™ is functional, effective, and easy to use and will become central to your contact centre operation is
- CCPro™ provides the agent with the information needed to have a confident, meaningful conversations through a range of communication mediums from telephones to emails, SMS and WhatsApp.
- CCPro™ provides information that can include data sourced from multiple third-party products including your CRM, Management, and production systems.
- CCPro™ is Intuitive, user friendly and pace setting.
- CCPro™ enables qualitive client information to be gathered in a format that is useable to the business yet easy for the agent.
In the competitive world of contract centre operations good technology is a major factor in Agent retention, engagement and efficiency. See for yourself how CCPro™ will appear through the eyes of your agents and how it will help your business. Book a demonstration today.
